TravelTM

TravelTM

11 A, Magtymguly, Mary city, Turkmenistan. (Main office)
207, Bitarap Shayoly, Ashgabat, Turkmenistan.

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Frequently Asked Question

General Question

We've compiled a list of the most commonly asked questions to help make your experience with us as smooth as possible. Whether you're wondering how to apply, how long the process takes, or anything in between, we've got you covered. Take a look at our FAQs below and if you can't find the answer you're looking for, don't hesitate to reach out to our team for assistance.
Main intercity roads have been recently repaired, newly paved and are well maintained. However, if you drive through the desert or to villages there are mostly dirt roads. TravelTM has experienced and professional drivers who will drive you safely in Turkmenistan. All our vehicles are well maintained and checked before each departure.
Your safety is the first priority for TravelTM, in organizing our trips we discuss every detail to make sure that your tour runs smoothly and you will have a wonderful experience with us. Our guides are well trained to deal with emergency situations and we will get you help as quickly as possible. In case of serious illness, we will help you to get proper medical assistance, do everything possible to get you to your homeland and inform your family. To join our tours, you are required to have travel insurance. Please make sure it fully covers medical emergencies including repatriation costs.
You will be able to wash any clothes without problem in hotels.
Most of the hotels are clean and have western standard toilets with shower. In Turkmenistan tourists are required to stay in hotels, so there will be always nice facilities.
In restaurants, service of 10-15% is usually included on the bill, however, this does not go directly to the waiter, he gets only his salary. Usually, the amount is rounded up and If you are very content with the service you can leave some tips. Our guides and drivers are paid well, but if you are happy with the services provided they will certainly appreciate a little tip.
Ashgabat has nice coffee where you can use wifi and get some snacks. Outside these places the best coffee you can get is an instant coffee, if you are coffee-lover we recommend taking little Italian coffee machine.
Central Asia is generally not an ideal place for vegetarians, however you can order side dish such as plain rice, mashed potatoes and in some places, even grilled vegetables. Most of the national dishes in cafes are made with meat, predominantly mutton. In guesthouses and yurt stays you need to talk to the guide so he can arrange something. In some cases, you can also alter some meals with quick noodles that can be bought in stores. More information of food in Central Asia you can find here.
No, it is not and we recommend you to drink bottled water, use filter or boil it. Moreover, please do not use tap water for brushing teeth and order your drinks without ice.
In Turkmenistan, you will see bright colored national dresses on women and modern European style clothing mostly on men and men wearing suit. Feel free to wear same clothes that you would wear back home. It’s that simple.  Only exception to this rule concerns visits of religious buildings like Mosques or Churches. When visiting these places, you will need to wear long pants and women need to cover their shoulders and head with a veil.
Turkmenistan is a secular state and population is predominantly Muslim. Religion is practiced but still quite moderate and fully controlled by the state to avoid any kind of extremism.
Local population is friendly and hospitable, especially in shops and restaurants they will ask where you come from etc. Your guide and driver will be knowledgeable locals who can answer all the questions and tell about everyday life in Turkmenistan. If you are interested in getting in touch with locals we recommend you to familiarize yourself with social dos and do nots as explained in our blog article.
Turkmen is the official language of Turkmenistan and Russian is spoken in large cities. Turkmen language is similar to Kazakh, Uzbek and Kyrgyz and part of the Turkic family of languages.  All our guides speak English, but overall in Turkmenistan very few people understand or speak English.
WIFI
Hotels in cities above three stars provide free Wi-Fi access.

Emergency
In the case of an emergency your friends/family can call us and we will pass their message to you. Please take note of the 24/7 emergency number indicated in your travel documents.
If you have a custom question or need further assistance, our friendly customer support team is always here to help. Simply reach out to us and we'll be happy to assist you.
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